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Emergency Management

Winter Park Fire-Rescue Department, WPFD, serves as the city’s official emergency managers. The agency has worked to prepare and respond to situations of local disasters, including those experienced during the 2004 hurricane season. The city’s Comprehensive Emergency Management Plan (CEMP) was adopted in 2013 by the City Commission and included plans for preparation, response, and recovery from a localized or regional disaster.

Fire-Rescue also maintains the city’s emergency alert system. Unveiled in January 2008, the city’s robust OUTREACH, powered by CodeRED®, allows Winter Park’s emergency managers to inform the community of emergencies through the use of phone, e-mail, wireless devices, and text messaging. Residents and business owners can sign up for tailored messages, so they are made aware of situations as soon as possible. To signup, please click on the OUTREACH button below and follow the signup instructions.

The city also maintains a series of traditional outdoor warning sirens. These devices are strategically located throughout the city to assist in the notification of potential severe weather events. The “tornado” sirens, as many are referred, sound for three minutes when emergency managers are alerted to a possible tornado in the Winter Park area when the sirens are heard residents should immediately seek shelter and more information on the potential threat. The sirens are tested regularly at noon on the first Saturday of each month.

Fire-Rescue Headquarters also houses and maintains the city’s Emergency Operations Center (EOC), which serves as the center of activity and decision making during a city emergency. The EOC monitors threatening situations and, when necessary, is staffed with decision-makers from all of the vital city departments. The EOC also hosts the city’s Non-Emergency Call Center, which also activates during EOC operations. The Call Center serves to relieve the number of calls to our 911 emergency center and provides departments with a way to answer the numerous questions raised during an emergency.

EOC Activation Levels

Level 3 - Monitoring Activation - This is typically a "monitoring" phase. Notification will be made all departments who would need to take action as part of their everyday responsibilities.

Level 2 - Partial Activation - This is a city activation that may not require the activation of every department. All primary, or lead, personnel are notified. The Emergency Operations Center will be staffed by essential departments.

Level 1 - Full Scale Activation - In a full scale activation, all primary and support agencies under the state plan are notified. The City's Emergency Operations Center will be staffed by essential personnel.