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Website Accessibility Statement

The City of Winter Park is committed to serving the needs of all of its residents and guests, with the goal to ensure access to information for a diverse audience, including without limitation people with disabilities. Web accessibility refers to the inclusive practice of removing barriers that prevent interaction with, or access to websites by people with disabilities. Please be aware that our efforts are significant and ongoing.

Currently, the city is working internally and with a consultant on incorporating into its website, accessibility design standards to meet Universal Design concepts supported by the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The city may provide some links to third party websites whose external policies may differ from those of the City of Winter Park. The City encourages third parties to which the City may provide links, to achieve and maintain access for a diverse audience, including without limitation people with disabilities. The city is interested in hearing from its online users and will do its best to address any challenges identified.


If you have questions or concerns, would like to request information be provided to you in an alternative format or encounter an issue with the city’s website accessibility you can help us remediate the issue by one of the following methods:

  1. Visit City Hall located at 401 South Park Avenue, Winter Park, FL 32789;
  2. Complete and submit the Website Accessibility Assistance Request form;
  3. Email our ADA Accessibility Team at ada@cityofwinterpark.org. We will work with the City’s accessibility and information technology consultants and employees, as needed, to address your accessibility concerns.

Enabling the Website Accessibility Menu

The City of Winter Park makes available the UserWay Website Accessibility Widget that is powered by a third-party accessibility service. The software increase our website’s compliance with the Web Content Accessibility Guidelines (WCAG 2.1) by allowing users to increase text size, change fonts for better legibility, change the contrast and saturation to assist with certain visual impairments, and have content computer-read by a built-in screen reader.

The Website Accessibility Menu can be enabled by clicking the accessibility menu icon that appears on the lower-left corner of the page. After triggering the accessibility menu, please wait a moment for it to load in its entirety.

In addition to the screen reader available on the City’s website, here are a few other tools:

  • Apple macOS — VoiceOver, a screen-reader built into Apple’s operating systems
  • Linux — Orca, a free, open source, flexible, and extensible screen reader
  • Microsoft Windows — NonVisual Desktop Access (NV Access), a free and open source portable screen reader

Accessible Documents

Generally, we use Hypertext Markup Language (HTML) to create pages and documents on the city’s website that are accessible to people who use screen reading software.

The city website also contains many Adobe PDF (Portable Document Format) files, which the City is working to optimize for accessibility. According to Adobe, Acrobat Reader DC, which anyone can download free of charge, contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files, including those not yet optimized for accessibility. Adobe states, “All versions of Adobe Acrobat DC, Adobe Acrobat Reader DC, Acrobat Standard DC and Acrobat Pro DC provide support for the accessible reading of PDF files by persons with disabilities.”  Adobe states that the software leverages accessibility functions built into Apple macOS and Microsoft Windows operating systems and allows adjustment of user preferences to optimize the reading experience for a variety of disabilities.

Adobe Acrobat and Adobe Acrobat Reader accessibility features statement

Download Adobe Acrobat Reader DC

Contact Adobe Systems, Inc. if you are having trouble installing or using their products.

A publication by Adobe, “Accessing PDF Documents with Assistive Technology: A Screen Reader User’s Guide”

Accessible Videos and Hearings

The City is purchasing closed captioning hardware to make new, recent and past videos more accessible. The City will also provide a sign language interpreter at any public meeting for a person with a hearing impairment. Both of these services will be provided upon request, free of charge. We ask for up to five business days’ notice to secure such services.

Operating System & Browser Accessibility Information

Many popular operating systems and browsers contain built-in accessibility tools that may provide additional assistance to persons with disabilities.


For additional information and resources regarding accessibility issues, please refer to the following:

United States Access Board
800-872-2253 (voice)
800-993-2822 (TTY)

800-514-0301 (voice)
800-514-0383 (TTY)

W3C Web Accessibility Initiative Resources

W3C Web Content Accessibility Guidelines (WCAG) Overview

Thank you for your patience as we work toward achieving WCAG 2.1 Level AA accessibility on this website.